Step 1 · Source
From brands that can evidence it.
What we do, in detail
Four strands: the shop, hair, beauty, and honest answers about products.
Program 01 · Paperwork behind it
The online shop
A great many small online beauty shops import stock and sell it without realising they have become the Responsible Person for it, which carries the duty to hold a safety report and notify before sale. We do not operate that way. Ask us about any product and we will tell you whether we are the Responsible Person or whether the brand is.
Step 2 · Check
Responsible Person and report.
Step 3 · Notify
Before it goes on sale.
Step 4 · Label
Ingredients and warnings included.
Step 1 · Consult
History and previous colour.
Step 2 · Patch test
The required interval before.
Step 3 · Service
Or a safer alternative.
Step 4 · Aftercare
What to use, and what not to.
Program 02 · Patch tested before colour
Hair services
Colour follows the manufacturer's instruction: a valid allergy alert test, carried out the required interval before the service. We will not compress that for a same-day appointment. We are also honest about whether a requested colour is achievable on hair that has been treated before, rather than starting and finding out.
Program 03 · Within our scope
Beauty treatments
We do not diagnose or treat conditions of the skin or scalp. Where something looks clinical — a lesion, an infection, unexplained hair loss — it goes to a pharmacist, GP or dermatologist, and a treatment may be deferred until it has been looked at. Working on inflamed or broken skin makes problems worse, whatever the booking says.
Step 1 · Consult
What you want, and your history.
Step 2 · Look properly
Skin and scalp condition.
Step 3 · Treat
Or defer, and say why.
Step 4 · Refer
Where it belongs to a clinician.
Step 1 · Your question
Allergy, sensitivity or hair type.
Step 2 · The listing
Full ingredients, not a summary.
Step 3 · Honest answer
Including when we do not know.
Step 4 · Then decide
With the returns position clear.
Program 04 · Ask before you buy
Ingredients and suitability
Ask us before ordering rather than after. Botanical and natural ingredients are among the more common irritants, so natural origin tells you nothing about whether you will react. We will also tell you honestly when a sealed product cannot be returned once opened, because that exception catches people out constantly.
Got a question before you buy or book?
Ask about ingredients, suitability, or who is responsible for a product. No obligation.