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About ingredients, suitability or who is responsible for a product.
Orpington · Salon services and an online shop
Importing stock makes
Importing stock makes
you legally responsible.
Every cosmetic on the UK market needs a Responsible Person here, a safety report and a notification. A small shop importing its own stock becomes that Responsible Person — usually without knowing. We work inside the rule and tell you which role is ours.
- 2023trading since
- UK RPdesignated
- 14 daycancellation
- Nomedical claims
What we do
Four strands, two sets of rules
The shop answers to cosmetics law; the salon answers to patch testing and referral.
The online shop
Haircare and cosmetics sold online, with the safety documentation in place.
See the programHair services
Cutting, styling and colour, with colour only after a valid allergy alert test.
See the programBeauty treatments
Beauty treatments, with anything clinical referred rather than attempted.
See the programIngredients and suitability
Answering questions on ingredients, allergens and whether a product suits you.
See the program
How it works
How we work
Check the Responsible Person and the safety report before a product goes on sale, publish full ingredients, make no medical claim, patch test before colour, and refer anything clinical.
Documented before sale
Safety report and notification, not an afterthought.
Honest about returns
Including the hygiene exception on sealed goods.
Referred when clinical
Scalp and skin conditions go to a clinician.
Working together
Ways to buy or book
Products priced per item and shipped across the UK; services priced per appointment after a consultation.
An online order
Haircare and cosmetics, delivered.
- Notified before sale
- Full ingredients published
- 14-day right to cancel
- Satisfactory quality guaranteed
- Questions answered first
A salon appointment
Hair or beauty services in Orpington.
- Consultation before committing
- Patch test before any colour
- Honest about achievability
- Referral where clinical
- Aftercare explained
What we will not say
Said plainly, because these claims are regulated.
- No "treats" or "cures" claims
- No cure for hair loss
- No hypoallergenic by default
- No same-day colour untested
- No guaranteed results
Every engagement is quoted after a free consultation. No subscription.
How we work
A shop that knows whose name is on the product
Her Hair and Beauty Ltd is a private limited company registered in England and Wales under company number 15368473, based at Barnfield Road in Orpington and trading since December 2023. It provides hair and beauty services and sells haircare and cosmetics through an online shop.
The retail side carries obligations that small online beauty shops routinely miss. A cosmetic placed on the UK market needs a Responsible Person established here, a Cosmetic Product Safety Report, and notification before it is sold — and a retailer who imports stock directly becomes that Responsible Person itself, whether or not it knew. We work inside that and will tell you, for any product, whether the duty sits with us or with the brand. We also make no medical claims: a cosmetic presented as treating a condition becomes a medicine requiring MHRA authorisation. On the salon side, colour follows the manufacturer's patch test requirement, and conditions of the scalp or skin are referred to a clinician rather than treated here.
Frequently asked
The questions we get most
Why does it matter who the Responsible Person is?
Because that is who carries the legal duty for the product's safety file and notification. If a brand has already placed a product on the UK market, the duty is theirs and we sell as a retailer. If we import something ourselves, the duty becomes ours — a safety report and a notification before sale. Plenty of small shops import and sell without realising they have taken that on. Ask us about any product and we will tell you which applies.
Will this stop my hair falling out?
No product we sell will, and we will not describe one as though it might. A product presented as treating or preventing a condition is a medicine in UK law and needs MHRA authorisation. Hair loss has causes worth investigating properly, so that is a conversation with a GP or dermatologist rather than a purchase.
Can I return a shampoo I have opened?
Usually not, and we would rather say so now. The fourteen-day cancellation right for online orders carries an exception for sealed goods that are unsuitable for return on hygiene grounds once unsealed, which covers much of what a beauty shop sells. If something is faulty or not as described, that is a separate right and we will put it right.
Is natural the same as gentle on skin?
No. Botanical extracts and essential oils are among the more frequent causes of irritation, and natural origin says nothing about how your skin will respond. Read the full ingredient list, which we publish, and ask us if you are unsure before ordering rather than after.
Can I have colour done the same day I come in?
Only if you already have a valid patch test. The manufacturer's instructions require a test the stated interval before a colour service, and skipping it risks a reaction with no insured recourse. Come in for the consultation and test, then book the colour.
My scalp is irritated. Can you just treat around it?
We would rather not, and we may defer the appointment. We do not diagnose or treat conditions of the scalp or skin, and applying products to inflamed skin tends to make it worse. We will refer you to a pharmacist, GP or dermatologist and pick things up afterwards.
Got a question before you buy or book?
Ask about ingredients, suitability, or who is responsible for a product. No obligation.